Customer Rental Representative

Position: Customer Rental Representative
Directs and controls the Cat Rental Store sales and rental fleet activities. Assists and coordinates Company office sales activities.
  1. Bachelor's degree or equivalent industry experience
  2. Minimum two years supervision and/or sales in the industry
  3. Strong computer, verbal, written, and interpersonal skills
  4. Ability to organize and prioritize work to meet deadlines

Essential Functions:

  1. Assist Whayne/Cat Rental Store DSR's in preparing sales related quotes and documentation
  2. Manager and perform customer relationship management functions for branch operations
  3. Manage incoming/outgoing shipments to ensure accurate and timely processing of documentation and procedures
  4. Manage telephone and walk-in customer inquiries/problems promptly
  5. Coordinate maintenance of equipment fleet, custoemr service requests and equipment damage repairs to obtain maintenance expense goals
  6. Direct and monitor assigned personnel to achieve maximum customer satisfaction
  7. Perform all tasks in a professional, accurate and timely manner, meeting designated completion deadline with limited supervision
  8. Advise Rental Manager and Branch Operations Manager of all customer problems or complaints
  9. Accommodate customer emergency needs during nonscheduled work days/hours
  10. Maintain a high degree of discretion in handling confidential information and exercise initiative in all duties
  11. Perform other duties as directed
Duties and Responsibilities include the following:
 This position has no supervisory responsibilities
Personal protective equipment and environment: